Infancy
Auro Infotech requires its Agreements be made with a person who is qualified to sign the contract.
A customer must be above eighteen (18) years old. In the case of a customer is under eighteen (18)
years, parent or guardian must sign this Agreement.
Modification to Terms of Service
Auro Infotech reserves the right to modify the Terms of Service periodically,
for any reason, and without notice. Please review the Agreement often so you will
be apprised of any changes made to this page. Customer has to agree that, during
the tenure of this Agreement, we may revise the terms and conditions of this Agreement;
and change the services provided under this Agreement. Any such revision or change will
be binding and effective immediately on posting of the revised Agreement or change to
the service(s) on our web site.
Auro Infotech has the right to discontinue service, or deny access to anyone who violates
our Policies or The Terms and Conditions given below, without prior notice or warning. Refunds
of fees paid will not be made if the customer is responsible for violation of the terms outlined below.
Fees
Customer agrees to pay all fees incurred by the due date as per the Agreement, together with
any additional charges, costs, assessments, and overages under the terms of Agreement. If payment
is not done on or before due date the Customer's service is subject to suspension in 3 days without
prior notice or warning. If payment is not posted to the Customers account within 5 days after the
due date, the Customer's service is subject to termination without prior notice or warning. The
Customer agrees that any unpaid balance due hereunder shall bear interest at the rate of 20% per
annum, and that costs of collection, including Court costs and reasonable attorney fees shall be
added as principal amounts to such balance. As further consideration for the Services, the Customer
agrees to provide certain current, complete and accurate information about themselves as required by
the sign-up for Hosting Services and maintain and update this information as needed, to keep it current,
complete and accurate. By completing and submitting the hosting sign-up form the Customer cetifies that
the statements in their hosting application are true.
Modifications to your account
To change any of your account information, you must submit your user name and password that you selected
when opening your account. Please protect your user and password from unauthorized use. In no event will
Auro Infotech be liable for the unauthorized use or misuse of your user name and password.
Information
As part of the signing up process, you are required to provide us certain information and to update
us promptly as and when the information changes so that our records are current, complete and accurate.
You are obliged to provide us the following information:
Changes in e-mail address
Change of payment method
Change of address
Change of phone number
Change of ownership of account
Change of credit card number
Change of banking information
Change of credit card expiration date
New Customers
New accounts may be subjected to a non-recurring set-up fee and will be subject to a
monthly billing cycle, starting from the date the customer's account is activated.
Setup Fees
Setup fees are waived or reduced for customers who are eligible for special discounts
including promotional offers, prior arrangements with salesman, and referrals coming from
organizations the Provider has partnered with.
30 day Money Back Guarantee
Our service includes a 30 day money back guarantee. If you are not completely satisfied with ]
our service within the first 30 days, you will be given a full refund of the monthly fee excluding
any setup fees, account add-ons, bandwidth overages, or domain registration.
To receive a refund you must submit a trouble ticket or email to billing@auroinfotech.com within
30 days of your original activation date stating the reason for account cancellation. In the event
your request is received after 30 days, no refund will be issued. All credits will be issued within
30 days of cancellation and refund request.
Exceptions
Setup fees may be refundable if the account is canceled prior to the date the account was activated.
Guarantees
99.9% uptime guarantee
This guarantees that the customer's website will be operational 99.9% in any given month. In the event that
your website is not operational 99.9%, you may be eligible for a credit. Please e-mail billing@auroinfotech.com
or submit a trouble ticket within 48 hours of the said down time. Please include your full name, user name, website,
and the dates and times of the unavailability of your website. Credits will typically be given within 30 days of your
request.
Note: Credits will only be given to accounts in good standing
Restrictions
Credits will not be provided to Customer in the event that you have any outage resulting from:
1. Third party services
2. Failure of your equipment or applications
3. Scheduled server and network maintenance
4. Off-network Internet traffic
5. DNS Propagation
6. Domain registration or transfer failure
7. Failure to comply with Auro Infotech AUP and Terms of Conditions
8. Third party software or scripts
9. Circumstances beyond Providers control including, but not limited to, acts of nature, terrorism,
fire, flood, sabotage, strike, acts of any governmental body and war.
Program Scripts
The Customer is allowed to install program scripts on their hosting account, however we reserve the
right to disable any script, without warning, that causes a server or network to become dysfunctional.
Billing/Payment Policy
Billing Period
The Provider reserves the right to change monthly fees, additional
costs, billing methods, or any other area of Service it deems necessary at any time, for any reason. Either
Party may, at its sole discretion, may terminate the Customers account at any time without refund for any
remaining portion of the monthly fee.
Unrestricted Bandwidth allows your website the ability to exceed the amount of bandwidth in any given
hosting plan. However, if you exceed more than 100% of your hosting plan you will receive a e-mail,
requiring you to make an additional monthly deposit to your account by credit card. Failure to make
payment within 48 hours of notice will result in account suspension.
Payment Methods
Payments must be made in USD (United States Dollars). We accept major credit cards including, Visa, MasterCard,
Discover and American Express. Payment by Paypal is also accepted.
Credit Card Payments
By submitting your credit card information you agree to allow Auro Infotech to charge your credit card each month
for any charges relating to your hosting account. You also agree that you will not charge-back any amount to your credit card.
If you are due a credit please e-mail billing@auroinfotech.com with your full name, user name and reason for credit request.
Paypal
To pay by Paypal please visit: www.paypal.com
Paypal - user id: billing@auroinfotech.com
Domain Registration
When registering a domain through Auro Infotech, please be sure the accuracy
of the domain name is correct. We will not be responsible for client-side
mistakes or typos made to a domain name when registering/transferring through
our system and may refuse any refund to the customer.
Account Add-ons
Services and features added to your account mid-billing cyble are added
to the following bill at a pro-rated rate. Recurring monthly add-on charges
are payable with your monthly hosting account.
Cancellation of Hosting Accounts and related services
All hosting accounts are to remain in full force and effect until Auro
Infotech has received notification via our trouble ticket system or billing
email address no less than 3 business days prior to the end of the Customer's
current billing cycle, as to afford Auro Infotech a reasonable opportunity
to act on it.
Please note if your account cancellation is not received before the new
billing cycle you will not be entitled to any refund of charges, including
prorated charges.
Cancellation of Added Services/Features
All added services that were made to the Customers hosting account are
to remain in full force and effect until Auro Infotech has received notification
via email or trouble ticket from the Customer of their wish to terminate
the added service or feature, no less than 3 business days prior to the
end of the Customer's billing cycle, as to afford Auro Infotech a reasonable
opportunity to act on it.
Please note if your cancellation request is not received before the new
billing cycle you will not be entitled to any refund of charges, including
prorated charges.
Plan Upgrades
Upgrades to your hosting plan must be made no less than 3 business days
prior to the new billing cycle.
Plan upgrade requests received after the billing month begins will not take
effect until the next billing period and any overage charges over current
plan will be applied.
Plan Downgrades
Downgrades to your hosting plan must be made no less than 3 business days prior to the new billing cycle
and are subject to a $10 downgrade fee.
Plan downgrade requests received after the billing month begins will not take effect until the next billing
period , therefore no portion of your hosting plan will be refundable.
Network Security
Customer agrees that your use of our services is solely at your own risk.
You agree that such Service(s) is provided on an "as is," "as
available" basis. The Provider expressly disclaims all warranties of
any kind, whether express or implied, including but not limited to the implied
warranties of merchantability, fitness for a particular purpose and non-infringement.
The Provider makes no warranty that the Services will meet your requirements,
or that the Service(s) will be uninterrupted, timely, secure, or error free.
This includes loss of data resulting from delays, and any service interruption
caused by Auro Infotech employees.
The Provider will take all necessary precautions to protect against failure
of our equipment and software. The Customer acknowledges and agrees that
temporary interruptions in service may occur, and that the Provider shall
have no liability for any claim, cost, charge, loss or expense arising from
or relating to use of the web servers. The Customer acknowledges and agrees
that data may be lost or corrupted in connection with use of the service.
The Provider may perform regular back-ups of all data stored on behalf of
the Customer, but shall have no liability to customer in the event all data
is lost or destroyed. The Customer acknowledges and agrees that in the event
restoration of data from backup is necessary, it may take several days to
complete such restoration of data and resume operation of the service.
E-commerce
The Customer will be responsible for all content and transactions related
to their on-line store including, but not limited to credit card transactions,
fulfillment of orders, and calculation of sales tax, confidentiality and
security of their customers.
Indemnity
The Customer agrees to release, indemnify, and hold the Provider, our contractors,
agents, employees, officers, directors and affiliates harmless from all
liabilities, claims and expenses, including attorney's fees, of third parties
relating to or arising under this Agreement, the Services provided hereunder
or your use of the Services, including without limitation infringement by
you, or someone else using the Service with your computer, of any intellectual
property or other proprietary right of any person or entity, or from the
violation of any of our operating rules or policy relating to the service(s)
provided. You also agree to release, indemnify and hold us harmless pursuant
to the terms and conditions contained in the Acceptable Use Policy. When
we are threatened with suit by a third party, we may seek written assurances
from you concerning your promise to indemnify us; your failure to provide
those assurances may be considered by us to be a breach of your Agreement
and may result in deactivation of your website(s).
Breach
In the event that the Customer has not complied with the any part of the
Terms of Service Agreement and AUP, or breaches the Agreement via nonpayment
of monthly charges, the Provider reserves the right to hold any and all
Customer equipment, alter access to the service, or to terminate the service,
without notice to, or authority from the Customer, and may refuse any refund
due to the Customer.
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